B2B Influencer Marketing: What B2B Companies Get Wrong

In Podcasts, The Business of Marketing Podcast by A. Lee Judge

Monetizing Expertise: Kate Strachnyi on B2B Influencer Marketing

B2B influencer marketing is growing faster than most companies can learn to use it. LinkedIn is building a creator marketplace, brands are approaching creators directly, and executives are feeling pressure to show up on camera. I have experienced this shift personally. Brands have approached me as a creator, and I have signed up for LinkedIn’s program to see it from the inside.

Here is my concern. Businesses are chasing follower counts, accepting inflated benchmarks, and skipping the internal work that makes any outside voice effective.

On the Business of Marketing podcast, Rocio Osuna and I explored this with Kate Strachnyi, founder of DATAcated, an influencer marketing agency serving the data and AI space. Kate manages over 35 creators, and her view from inside the agency world confirmed what I have been telling marketers from the stage and in my writing.

If You Cannot Define Content Creator Success, You Are Not Ready to Spend

At Content Monsta, when we begin working with a company on executive content, the first conversation is never about cameras or platforms. It is about outcomes. What should this content cause?

Kate sees the same gap from her side. Many clients come to her wanting “marketing” without knowing what result they expect. As she put it on the show, clients often say they want to do marketing, and her response is, “Yeah, but how are you going to know if this worked or not?”

Sales, webinar signups, ebook downloads, conference tickets; each outcome requires different content and a different creator. When a company skips that definition, nobody can say whether the program worked.

Before you spend a dollar on influencer marketing, define the call to action and the success metric. If your team cannot agree on what success looks like, the problem is internal, and no outside creator can fix it.

STOP Picking Influencers by Follower COUNT! Do THIS Instead

Big Audiences Are the Wrong Filter for Choosing B2B Content Creators

I do not want to see good creators selling their souls to any brand that will pay them, and I do not want to see brands buying audiences that will never become customers. Both mistakes come from the same error: treating reach as the goal.

Kate vets creators the way I advise companies to vet any content partner. Look past the follower count and study the engagement. Read the last five to ten posts and look at who is commenting. As Kate mentions, “If you are trying to reach data leaders in the United States and the comments come from hairdressers in Australia, you have found the wrong creator.”

A few thousand of the right decision makers seeing your content beats 100,000 impressions from random people. One hour of research protects the entire budget behind the campaign.

Demand Honesty About What Can Be Measured

This is where I have been pushing marketers the hardest. Marketers must be upfront about what can and cannot be measured. Too many teams inherit vanity metrics from a previous team or accept benchmarks that a software company sold them. Then they hold their people to standards that were never real.

Kate lives this problem. She refuses to guarantee outcomes, and that honesty costs her deals, because other creators promise big numbers by gaming the algorithm with fake engagement. On paper, honest partners will always look less successful than dishonest ones.

If your expectations come from inflated numbers, the failure in your reports is a measurement problem, and firing your agency or your team will not fix it. Marketing measurement gives you direction, never precision. Executives who accept that make better decisions than executives who demand false certainty.

The Buyers You Cannot See Are Watching

Here is proof of that point. Kate produced a video for a client, and at the next event, person after person came up to talk about it. The data showed no likes, no comments, and no connection to any of them. Lurkers make up the majority of the people consuming your content, and they never show up in a spreadsheet.

This is why I push companies to bring back the old-school question: How did you hear about us? Adding that question to our forms at Content Monsta revealed that clients were finding us through ChatGPT and Claude. Nothing in our traditional analytics showed it.

Attribution software gives you direction, but the customer gives you the truth. Ask them.

Agencies Find Creators: The SECRET Revealed! #shorts

The Influencer Readiness Checklist

Kate told us that most of her clients are working with an influencer for the first time, and few of them are prepared. Pulled from our conversation, here is what needs to be in place inside your company before you bring in an outside voice:

  1. Define the outcome. Know your call to action and your success metric before the program starts.
  2. Assign a content reviewer. Name one person who knows the product well enough to review and approve content quickly. Without this, review becomes a bottleneck.
  3. Provide an on-site point person. For events, someone needs to guide the creator, and a shared group chat keeps communication moving.
  4. Line up interviews in advance. Book executive interviews on internal calendars; the creator cannot see them.
  5. Pick people who want to be there. Choose executives and customers who see camera time as an opportunity. Forced participation shows up on video.
  6. Vet the creator properly. Review their recent posts, their audience, their engagement quality, and their video and audio standards before you sign anything.

Walk through this list before your next campaign conversation. It will save you money and disappointment.

The Wrap

Influencer marketing works when the fundamentals are in place. Know your success metric before you start. Vet creators by the quality of their audience, never the size. Reject fake benchmarks, prepare your team internally, and accept that some of your best results will come from people you never see in the data.

Full Transcript – Click Here to View

KATE STRACHNYI
0:00

Interestingly, a lot of my clients have not thought about this before opening up a conversation. They’re like, oh, I don’t know what I want to get out of this. I, I want, I want to market, I want to do marketing. Oh, my good. But how are you going to know if this worked or not? So a lot of times they’ll have that number and other times they’re going to say, I’m going to need to call you back and get with my team and see what we actually want to get out of this. I want to genuinely, authentically know each of these creators. I want to make sure they’re not robots from, you know, somewhere where I’ve never met them. Right.

KATE STRACHNYI
0:31

I want make sure they actually have thoughts that they’re not just using Claude or ChatGPT to create all their content. Because I think the clients are realizing that you need authentic engagement. You don’t just need 100,000 impressions from random people.

A. LEE JUDGE
0:48

Welcome to the business of marketing. I’m a Lee Judge.

ROCIO OSUNA
0:51

And I’m Rocio Suna. With the explosion of thought leadership on social media, we’re seeing more and more professionals leverage platforms like LinkedIn to truly capitalize on their expertise. Our guest today did exactly that. She took her data and AI expertise and built her own agency to help brands amplify their message. Before we get into our story, let’s talk about why monetizing your expertise is such a critical move right now. Recently, LinkedIn announced they’re finally releasing a creator marketplace where brands can discover creators for paid opportunities. We’re just talking about this with another guest recently, and it’s clear LinkedIn has finally heard the feedback that TikTok, Instagram, YouTube, YouTube have finally answered for many years. It’s currently an alpha and a few LinkedIn influencers have chosen to take it for a spin, which is really fascinating because LinkedIn is seeing those creator economy numbers and going all in natively into the future.

ROCIO OSUNA
1:45

What are your thoughts, Lee?

A. LEE JUDGE
1:46

Well, I’ve been approached by brands, so I think having an introduction directly from LinkedIn would definitely be helpful. But what I don’t see is good creators selling their souls. I don’t want to see good creators selling their souls to anyone, but that will pay them. And I’d be very selective myself. So just because I’m approached by a brand, I wouldn’t necessarily want to do content for them. And I’m also a bit frustrated with how LinkedIn seems to be pushing formats like video, but then they don’t necessarily practice what they preach. I mean, it makes sense because they are doing it for advertising profit, but then they act as if they’re also pushing content organically, which isn’t always the case. So nevertheless, I have in fact signed up for the program.

A. LEE JUDGE
2:32

So I’ll let you know in future episodes if something comes of it and what it looks like from the inside if I get in. So which brings us actually to our guest today, Rocio.

ROCIO OSUNA
2:42

She’s the founder of datacated. She is the former chief of staff, head of commercial business at Deloitte and LinkedIn, top voice in data science and analytics in 2018 and 2019. Welcome to the podcast, Kate Strachni. So, Kate, you and I met at Tableau Conference recently here in 2026. Jess Ramos introduced us and I thought it was really kind of you to give me advice about video production. And so really excited to have you on the podcast. How do you set ROI expectations for brands that hire you as an influencer, especially when brand building is so hard to measure?

KATE STRACHNYI
3:19

Yes. Well, Rocio, thank you so much. And yes, Jess introduced us. It was great to meet you in person and do our little book selfie. So that was fun. So your question is around ROI for the brands that I work with. I think just briefly, I’ll explain to your audience. What I do for a living is I run a company called Dedicated, right, which is essentially a media partner for clients that are in a data analytics and AI space.

KATE STRACHNYI
3:45

So it’s a very niche marketing, influencer marketing agency. And for every client, the ROI actually looks a little bit differently. So some of them want sales, right, which is, I think, the end goal for every client. They, they all want to sell. But in, in other cases it’s, you know, they want signups for webinars, they want white paper downloads, ebook downloads, they want more eyeballs on the product announcement or the launch of a, you know, 2.0 of whatever product that they’re launching. And it’s, it’s really about getting attention on social media. I think that’s the biggest roi. And the way that gets measured again is very different.

KATE STRACHNYI
4:23

So in some cases it’s an actual ticket sold for a conference or it’s in books sold or books downloaded. And it’s so it’s always different. So that’s something that’s a conversation we have very early on of, you know, what is your call to action and what are your success metrics and what, what does success look like at the end of this? Interestingly, a lot of my clients have not thought about this before. Opening up a conversation. They’re like, oh, I don’t know what I want to get out of this. I, I want, I want to market, I want to do marketing. I’m like, yeah, but how are you going to know if this worked or not? So a lot of times they’ll have that number and other times they’re going to say, I’m going to need to call you back and get with my team and see what we actually want to get out of this. I think if you skip that process, it’s not good because then they don’t know if it worked or not because they’re not measuring it.

KATE STRACHNYI
5:11

And, you know, it’s really helpful for me as a creator to know what outcome they’re looking for because that’s going to change the type of, type of content that I create and the outcome that I’m driving towards.

A. LEE JUDGE
5:22

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A. LEE JUDGE
6:10

Want to see how it works? Visit contentmonster.com today to learn more. You know, I want to definitely get into some of the ROI things deeper in a moment, but I want to back up a little bit to make sure you were describing what your company does and I want to make sure our audience understands this, this space. Rocio and I have been talking about these how the platforms like LinkedIn and TikTok have been creating their own channel directly with influencers, most recently LinkedIn. But if these platforms are opening direct connections with influencers, how does this affect an agency like yours?

KATE STRACHNYI
6:46

I haven’t really seen an impact yet. I think it’s probably early stages. My main platform is LinkedIn and the beauty of this is it’s not just me. So dedicated has over 35 influencers and content creators and and over 100 speakers and experts in our agency. So even if you know, my content is not as competitive, we have 35 others who also have their own audience, their own thoughts, their own followers to engage with content.

A. LEE JUDGE
7:14

So how are you connecting with these creators. I mean, I’m a, I’m a business oriented creator and I’ve been approached by some companies, but I just wonder, as an agency in the middle, how do you find these creators? How they bubble up on your radar and then you connect them with these brands.

KATE STRACHNYI
7:33

So most of it happened. I’ll just tell you a quick story. It started this in March 2020, right? And I was the only creator. I was just, I left my employer of nine years, I wanted to start my own company and I started getting clients and they got to the point where I had too many clients, which is every business owner’s dream, right? Yeah, but also, you don’t want to leave money on the table. You don’t want to tell a client, no, thank you, I can’t do this project. And at the same time, you don’t want to take on too many gigs and then not perform. Because if I post five times a day, LinkedIn is going to say, kate, chill, we don’t want that much from you. One a day is enough.

KATE STRACHNYI
8:11

So I also had friends that, you know, we grew together on the platform and they were creating content and they wanted more clients. So I just tapped them on the shoulder and said, hey, do you want this gig? How much do you want to get paid for this? And I sort of started with my friend circle. And even today I’m not really reaching out and I’m not looking for creators. Obviously, if I see someone at a conference and I see they’re creating good content and they’re, they’re telling me they want more clients, I send them a link to my Google form and say, hey, fill this out, get added to the database. But they’re actually asking like they’re seeking me instead. So because of word of mouth, they’re like, hey, I have a friend who’s working with you. How do I become one of the influencers? And I’m keeping the group very small. I think 35 is very small on purpose because I want to genuinely, authentically know each of these creators.

KATE STRACHNYI
9:03

I want to make sure they’re not robots from, you know, somewhere where I’ve never met them. Right. I want to make sure they actually have thoughts that they’re not just using Claude or ChatGPT to create all of their content. Because I think the clients are realizing that you need authentic engagement. You don’t just need 100,000 impressions from random people. You need the right, let’s say few thousand chief data officers or data leaders to actually see your content, especially for the clients that I’m working with.

ROCIO OSUNA
9:34

So this goes into a question that I had which is how do you vet them? How do you vet the influencers against the brands that are coming to you for services?

KATE STRACHNYI
9:45

So for the most part I know the things that they talk about. Again this started with people I knew for several years already. So they’ve been pre vetted because I’ve just through the nature of knowing them although you can never really know anyone in this world. Right. But to the best of my ability and I see their content all the time and I see that they’re genuine. For example, we’ve got folks who are just all they talk about is data visualization or all they talk about is data engineering. And if a client comes in and they have a data engineering product, well obviously I’m going to just give it to the data engineering person and I have a group. So.

KATE STRACHNYI
10:21

And the way that that works is through that Google form that the influencers and content creators will fill out initially will have a data repository sort of in a spreadsheet that talks about the topics that they talk about the kind of content they want to create, do they want to travel on site? So I sort of use that as the database and it used to be just me kind of knowing and then looking through the spreadsheet but now I’ve actually I use Claude to a huge extent to automate a lot of that where I would say, you know, here’s the client, here’s their call to action, here’s their objective and topics they won’t covered who are the best creators for this. And it’s definitely saved some time. Sometimes I’ll get it wrong but I still have the subject matter expertise where I know like no this is really the right person but it does, it does get me like the top five

A. LEE JUDGE
11:07

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A. LEE JUDGE
11:44

Now back to the content. Well, speaking of the right people. So my company creates content with executives and they’re reaching out to our agency because they’re hearing that there’s a pressure to establish their C suite and product leaders as creators. So if we look at just a couple of platforms like LinkedIn or YouTube, in your opinion, inside a typical B2B company, who do you think should be publishing on LinkedIn and who should be maybe left alone?

KATE STRACHNYI
12:13

I think, I think it depends on the personality, not just the role, because I would say, you know, the CEO and the founder, especially if it’s a smaller company, they’re typically a good face because they have that excitement, the passion, and they’re just like, they want this to succeed so bad that they. You could see that passion come through. In other times, you know, it’s the chief technology officer who can get to that technical side in, you know, interviews like this, for example, or live shows. Chief product officer, chief marketing officer. Those are generally the ones that I get provided with when, when I’m supposed to do an interview with an executive. Because typically in those roles, they’re just more outgoing people and they really know their stuff and they know how to present the product. But personality does come into this. If you’re not excited to share your story on social media or if this is something that’s forced, especially for video content, that’s going to come through.

KATE STRACHNYI
13:06

And it’s almost like a waste of investment if, you know, if you hire an influencer to interview an executive and they hate that, it’s not going to be good for anybody.

ROCIO OSUNA
13:15

Have you ever ran into a situation where you had to pivot on a live event and you’re like, let’s go to someone else. And how do you pivot that if you ever had to do that?

KATE STRACHNYI
13:25

I generally leave it up to the client. I tell them before we even pick the individual that’s going to be on camera, like, make sure they’re not camera shy. We have definitely faced this before where I would do an interview, and then a lot of times it’s not the client, but it’s the client’s customers because they want to give them that air time. I generally recommend that. It’s a great story when you can bring a customer on, but sometimes they’re not camera trained. And I had one particular case where it was just the customer was very nervous and it was like the shaky voice, the shaky hand. And in the end, we couldn’t really use the video, but we ended up turning that into like a case study article. So we were able to pivot that way, but it was more of like, I presented that option to the client and they’re like, yeah, let’s, let’s do that.

KATE STRACHNYI
14:14

So we can still share the story. And then, I mean, that customer did not want that video to air to begin with. So it’s, it works out in the end.

ROCIO OSUNA
14:22

Yeah, it’s a good pivot.

A. LEE JUDGE
14:22

I want to make clarity here. You mentioned influencer and the, the subject matter expert, the person in the company, the client. So when you go, when you have a, an influencer working for you and then they’re interviewing a client, what is your primary goal in terms of content output? Is it output of the influencer creating the content or output of the client showing up in the content?

KATE STRACHNYI
14:46

Generally, it’s the client. So our main goal is to highlight the story of the client. So the influencer is more of the, like the catalyst to get that story out. So they have to. The influencer has to have a following. And we need people to care about their voice and their story and their perspective. But they have to be really good at giving the spotlight to the customer. I mean, add some thoughts in there for sure, but if, if the influencer is doing 80% of the talking versus the client, that’s, that’s probably not a good idea.

A. LEE JUDGE
15:17

So when we see a video, is it a video of the influencer or a video of the client or like an interview situation?

KATE STRACHNYI
15:23

Oh, it’s usually, it’s usually an interview and it’s usually both on camera. And, you know, in some cases people have different styles. So if people who are more comfortable with video editing will have like, start with two people or sometimes three people on camera, and then we’ll, you know, zoom into the person who’s speaking and zoom into mostly the client. Sometimes there’s two angles. Other times we use a whole video crew and do a whole production. And then in addition to that, there’s generally some B roll. So at an event, for example, you’re talking to an executive about some big release, and then you can have a B roll overlay of that release being announced on the keynote stage or a demo of that release to make it more engaging. So it’s not just talking heads, which is great too, by the way.

KATE STRACHNYI
16:09

Our talking heads here are amazing.

A. LEE JUDGE
16:12

So we’re doing right now, right.

ROCIO OSUNA
16:16

So I want to know, you know, as a longtime expert in data and AI, what do you think B2B marketing teams systematically get wrong about data storytelling?

KATE STRACHNYI
16:26

I mean, different marketing teams do it in, in different ways. Right. I think focusing on their own product too much could go the wrong way. I know the goal is to talk about your product, but I think wrapping it up in a story is a Good idea. And that’s where the customer comes in. So if you have a customer or especially several customers from different industries that are willing to not only get on camera, but you can also do articles or case studies and include pictures and behind the scenes stuff that tells a much better story. And that’s why Dedicated exists as a company, because these clients know that them talking about it is okay. But if I’m talking about it or if I’m talking to their customers and I’m sharing it as kind of an outsider media company, it goes, it goes a lot further.

KATE STRACHNYI
17:13

So it’s not just them saying they’re awesome. There are other people saying they’re awesome. And people tend to listen to other people because we, we’re sort of more unbiased.

ROCIO OSUNA
17:22

Yeah, you, you borrow the credibility and it feels more, you know, for lack of a better term, authentic. Right. It’s, it’s more human rather than like, here’s a sales pitch directly from the company, but it’s like, here’s the expert that has dealt with the same industry before and here’s her perspective. And let’s add in a little bit

KATE STRACHNYI
17:39

about the company as well.

ROCIO OSUNA
17:40

So it feels more human and less salesy in a way.

KATE STRACHNYI
17:45

Absolutely.

A. LEE JUDGE
17:45

Well, speaking of data, in the marketers who are listening right now, we have to tell this story internally as well. To sell whatever the company’s doing, whatever vendors we want to hire, we have to prove these things with our data. So I know that you spent several years inside Deloitte doing internal reporting on finance and talent before you built data Cated. So since you’ve sat on both sides of the table, what are your thoughts on how marketers can present their marketing data to a CRO or a CFO without having to be on the defensive?

KATE STRACHNYI
18:22

I don’t know if you ever have to be on the defensive, like for my, especially for my agency, when I’m requested, you know, to show the impressions or the engagement metrics, it’s sort of. It is what it is. Like, I never tried to say, well, this one only got, you know, 10,000 views as compared to last time. It’s sort of because we can’t really control the algorithm. So I do make sure to set that stage right away. And I think it really is about expectations at the beginning, so you don’t have to stay on the defensive. So when my clients say, will I get 300 signups after this post? My answer is, I don’t know. You can get three, you can get 300, you can get 30,000.

KATE STRACHNYI
19:01

It’s very hard to tell, especially since we can make them look right for the most part, but we can’t make them click and we definitely can’t make them sign up after they’ve clicked. It is something we can track with UTM links, but it’s very hard to guarantee those types of results, especially if the Signup page has 10 data points that they’re trying to collect. So there’s only so much we can do. So generally we can almost guarantee the number of impressions you’ll get because we have average ranges for our prior content. But yeah, to avoid disappointment, we generally just don’t give any, any metrics that we are guaranteeing.

A. LEE JUDGE
19:41

I love that, and that’s something I’ve been writing about and on stage preaching about lately, is that marketers have to be very upfront and honest about what can be measured and, and what can’t be measured. Because often I think marketers come into the door and they, they accept the metrics of the previous team, which are either a vanity or things they can’t really prove or something a software company sold them. Like, hey, we’re going to promise you, you know, likes or impressions or even MQLs and certain pipeline velocity things that they may not be able to measure that may not be even realistic today. Especially like in a post click to close world, which we can’t do that anymore. Marketers aren’t being upfront enough about. Look, we don’t know what this is, where this is going to lead, but you should do this based on our experience.

KATE STRACHNYI
20:30

Yeah, well it makes it even more difficult because there are creators in this space who actually do provide those guarantees because they, they. Yeah, yeah, because they use systems. I’m going to call them to kind of game the algorithm.

A. LEE JUDGE
20:46

And for those listening, that was a wink wink systems.

KATE STRACHNYI
20:53

But that is out there and that, that does make it harder for me to have that conversation where I say I can’t make any promises and then they’re like, well those people can make those promises, why can’t you? And then, then it’s a harder conversation where I have to like explain to them of how the dark, the dark side of influencer marketing works. Because there is unfortunately a dark side which I’m staying very, very far away from. I want nothing to do with fake engagement. It just helps nobody in the end. I mean, it does, I guess, help those creators who want to look like they have just a ton of engagement in the first hour of their random post. But anyways, rant over.

A. LEE JUDGE
21:31

Yeah, it’s Good. I mean, the message there is for those executives who are looking for benchmarks and data, be careful where you get it from because you may be getting benchmarks that are very unrealistic or even untrue or impossible. And then you hold your, your team, your agency, your influencers to these fake standards and you’re claiming that they weren’t successful. In reality, you just had a really false sense of what to expect.

KATE STRACHNYI
21:58

Yeah. So what have you both seen in Sense of Metrics? What are customers looking for from a marketing team?

ROCIO OSUNA
22:05

So I wanted to get to a point where Lee was mentioning sometimes you can’t gauge with metrics like who’s doing certain things. And what I often Talk about is LinkedIn lurkers. So I’ve said this several times before where there’s metrics that you can’t very much see on LinkedIn. You know, I bring some example all the time, but there’s several people that I go in real life events and they mentioned my video and never in the metrics did I ever see them like engage or comment on that post. So it’s really interesting to see that, you know, that metric we can’t measure. And it happens, I’m sure with you too, where you have content that goes out there and someone later on comes to you and say, I love that video with that interview. And never did you see that person in any of those metrics. Right.

ROCIO OSUNA
22:50

So it’s hard to send that as a reporting because you can’t put that on the spreadsheet. You know, X ghost person or X actual person, you know, really enjoyed the video and he’s a VP of sales and marketing and he actually decided to sign up or do something. So it’s like not something we can report to, but it’s something that is visibly seen at least in my content. And I know with other people I speak to is those LinkedIn lurkers or lurkers in other platforms exist in their actual leads.

KATE STRACHNYI
23:19

Yeah, yeah. I actually one very specific video I remember I created for a client, it was me on a motorcycle to show how like speed of insights with the help of AI. So I put a lot of effort into this video and so many people at an event that I used this, this video to promote came up to me and talked about that video. But a. I’ve never seen their name, their face. There were no engagement, we weren’t even connected. And I’m like, okay, so they’re all talking about it, but they have not touched it. So lurkers are, I would say the majority of people looking at your content are the lurkers.

A. LEE JUDGE
23:53

So the lesson here is that companies have to become comfortable with training their teams. This is sales and marketing. Anyone else, customer experience. Train them in asking questions, talking to customers, and documenting what they’re hearing and seeing. Because the problem is that there’s far more software companies or analytics companies that are creating content than there are individuals talking about it. Like your customer service team isn’t talking about how they gathered information. The company selling analytics are talking about it a lot. And they’re going to talk about it in a way that is more mathematical and precise because they’re selling precision when reality is we’re moving away from that even possibility of such precision.

A. LEE JUDGE
24:40

And so you could pick any tech stack of analytics or, you know, web, web search or web, click analytics. They’re still, they still exist. And they’re all kind of in chaos right now trying to figure out how to sell measurement to marketers. But the reality is, from a company standpoint, the best route is to figure out where we’re going. Where we’re going is we’re going to have to just listen more, add fields to our forms and say, how did you find out about us? Just old school. How did you learn about us? You know, what are you, what’s your interest in our company? How’d you find us? That kind of information? Like back when we just had billboards and we had to figure out which billboard was working without data and electronics. That’s where we’re at right now for at least the foreseen future. And unless companies don’t accept that, they’re going to be changing their whole strategy based on some report from a analytics or software company.

KATE STRACHNYI
25:40

Yeah, yeah. And I, I feel like I’m guilty of not doing that myself. Where I get clients who want the services, but I never ask them where they’re coming from. It would probably give me a lot of information about how to get more customers if I knew where they’re all coming from. Yeah, it’s just one, one extra step in a conversation. Right? That’s. I, I have a Google form for people to download a media kit. So I probably should add like, where did you see us? Because that is a very old school thing.

KATE STRACHNYI
26:06

I used to hate old school.

A. LEE JUDGE
26:08

And it works now though, because, you know, I’m realizing that we’re getting clients through ChatGPT and Claude, and if it wasn’t for the form, we wouldn’t know this because they’re not communicating it in that way. It’s not Showing up in clicks, but it’s showing up. We do have some GA, GA4 analytics, but it’s not as good as just asking them. And so we’re learning a lot from asking and getting clarity in those conversations. But it takes a corporation or a larger business time to train people to ask these questions and to show how important it is.

ROCIO OSUNA
26:44

It’s less dingy at least for that GA4 reporting. At least you get it verbatim in a survey, right? I often do it with events that I host. That’s always the first line item is like, where’d you hear from us? So that I could see whether I should invest more time in that specific channel. Um, and so I often say it to the past corporate companies I’ve worked for too. Like, how is that not on your survey? It’s, it’s one of those old school things that is so valuable and you know it. It’s less digging in the actual reporting of Google or anything else.

KATE STRACHNYI
27:14

Just as straightforward.

ROCIO OSUNA
27:15

Ask someone.

KATE STRACHNYI
27:16

Yeah, for sure.

A. LEE JUDGE
27:17

So Kate, as these companies begin building influencer programs, what needs to happen inside the company before they build an influencer program with someone outside coming like yours?

KATE STRACHNYI
27:30

This question should be like the main question, honestly, because so many of my customers are not prepared for influencer marketing. And then generally I am the first. For many they always tell me like this is the first time we’re working with an influencer. Especially for events I’m usually like a first which is an honor. But it also like I wish they knew what they’re doing before. So let’s, let’s get through it. One is internally knowing what you want to get out of it. The call to action, you know, success metric.

KATE STRACHNYI
28:02

What do you wish will happen at the end of this program? A lot of times that’s not in place. Second, have a point person who is going to be well versed in the product that they can review all the content because generally we don’t post without review unless that’s specified. Then we can. It streamlines the process. But 98% of our customers want to see something before it comes out. And then it’s like a bottleneck because they’re like, oh, I don’t know, we’re not the content expert. I’m just a marketing person. I don’t really know if this is accurate and that takes time.

KATE STRACHNYI
28:35

So having a point person who’s going to review everything for on site, influencer engagement, content creator engagement, having a point person on site just in case you’re lost, you don’t know where to find the executive you’re supposed to interview really helpful. Start a WhatsApp group. Really, really helpful to just get that communication on site. Lining up interviews. I think that’s generally really great for when we do these one on one executive video interviews. Identify the right people who think of this as an opportunity versus as a death sentence because they’re dreading it or they’re just so busy. Find people who are genuinely excited to share their story and share their perspective. Help us with actually booking the interview with the executive because that just streamlines that process because, you know, a lot of back and forth.

KATE STRACHNYI
29:25

We don’t see their calendars and the client actually sees their calendars. Yeah. And then just being very clear with expectations for what you want to get out of any campaign really. So we’ve come full circle to that same point. Know what you want to get out of the program. Seems, it seems common sense like. But yeah, that’s what I would say to the clients who are just maybe exploring influencer marketing. And then I guess the other thing is make sure you find the right influencer.

KATE STRACHNYI
29:52

Don’t just go after someone who looks like they have a huge audience. Actually look at the engagement, look at who’s engaging with the content. If you see 200 random comments, chances are they’re not the right person for you. Unless all those 200 comments are from people in your field.

ROCIO OSUNA
30:08

Right.

KATE STRACHNYI
30:09

If they’re, if you’re, if you’re trying to reach data leaders in the United States and you have engagement from hairdressers in Australia, maybe that’s, you know, not the right content creator for you. So take a minute and look at the last five to ten posts of what they, what they talked about and what, who engaged with that and their interview style, their video quality, their audio quality. You could see all of that online. So take, invest like an hour and do your research before you actually hire somebody.

ROCIO OSUNA
30:39

Do you often see with companies, you know, whether they’re large, small or big that, you know, stereotypically the big companies have it together or have you seen where the big companies sometimes don’t have it together? With influencer marketing and hiring you, is there like a trend?

KATE STRACHNYI
30:54

The bigger the company, the, the more they tend to have it together. They’re genuinely like generally easier to work with because they have a bigger team who like they have a designated team for influencer marketing. Right. So they know what they’re looking for, they know what the messaging should be, they know how to review and approve, they know who to go to, they know how to sign up, like, get these executives on. The smaller companies are generally just trying to figure it out. They want to test the waters. They want, like, very small projects, which is fair. Right.

KATE STRACHNYI
31:25

They need to know they’re a lot more careful as well. Like, they tend to know their call to action a lot more than the bigger ones because the bigger ones, even though they have more awareness that generally they want more. More awareness. Right. The smaller ones want the sales. They’re like, how do we make sure somebody buys? That’s, that’s what I’ve seen in my experience.

A. LEE JUDGE
31:45

Cool. Okay, before we wrap, please tell us about how anywhere you want our listeners to or viewers to find you or tell us about your company and how they can connect with you.

KATE STRACHNYI
31:56

Yeah, for sure. So datacated.com is probably the best platform, but if you want to reach me personally in an easier fashion, I think LinkedIn. So go to Kate Srashne. I’m probably the only person with that name on all of LinkedIn, so it should be easy enough to find. Funny story. You can type dedicated, and I tried this at home with only your left hand. If you’re, you know, if you can type without looking at the keyboard, you only use your left hand to type the word dedicated. I realized that recently.

KATE STRACHNYI
32:27

So, yeah, go to LinkedIn, go to the website and we can help with influencer marketing or landing, you know, a speaker or an expert for your next project.

ROCIO OSUNA
32:36

Thank you so much.

A. LEE JUDGE
32:37

Thanks for joining us.

KATE STRACHNYI
32:38

Well, thank you so much for hosting. It’s a pleasure.

A. LEE JUDGE
32:41

That was a great conversation. So once again, thank you for listening to the Business of Marketing.

KATE STRACHNYI
32:49

Thank you for listening to the Business of Marketing podcast, a show brought to you by contentmonsta.com, the producer of B2B digital marketing content. Show notes can be found on contentmonsta.com as well as aleadjudge.com.